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Six areas cover most of what operators ask.
The five we answer most often.
Most pending transfers are waiting on the receiving institution, not on us. ACH settles in one to three business days, SEPA within one, and wires same day if submitted before cut-off.
Check the transfer's status_reason field first — it names the exact stage.
Swap the base URL and the key prefix from sk_test_ to sk_live_. Nothing else
in your integration changes.
Before that switch, work through the go-live checklist in the documentation.
Check that your endpoint returned a 2xx within 5 seconds. Anything slower is treated as a
failure and retried with backoff.
Every delivery attempt, including failures, is visible in the dashboard under Developers → Webhooks.
It depends on your market and product. Some operators run under their own licence, others through a sponsoring institution. We will tell you which applies to your case on the first call, before any commercial discussion.
Yes. Accounts, balances and full transaction history export in standard formats, at any time, with no lock-in clause on your own records.
Open a ticket and an engineer will get back to you.
Reference SP-HELP-0000
We usually reply within one business day. You can open another ticket below.